KRotHow can we help?
Here’s what people ask us most. If you can’t find it, write to us and a real person will answer. We reply in English or Spanish.
The KRot app is in Spanish only for now. Below, menu names appear as you’ll see them in the app, with the English in brackets.
Your account
How do I create my account?
With Apple or Google, no passwords. With Apple you can hide your email: KRot doesn’t need it.
How do I change my name in the league?
In Perfil › Liga › Nombre (Profile › League › Name). Under Trato (Form of address) you choose whether the standings call you 1.º or 1.ª, the Spanish masculine or feminine ordinal.
How do I delete my account?
In Perfil › Cuenta › Borrar cuenta (Profile › Account › Delete account). It’s deleted instantly and can’t be undone. If you pay for a pass, cancel it first in Apple Settings. Step by step in Delete account.
The league and locking
How do I create or join a league?
When you sign up, you choose to create a league or join one with a 6-character code. To invite someone, go to Perfil › Liga › Invitar (Profile › League › Invite) and share the link. Whoever joins accepts the limit and punishment the group already has.
What counts as screen time?
Your whole phone except your essentials: up to five apps you choose that neither count nor lock. The apps you flag one by one are only there so your league can see where your time goes.
What locks when I hit the limit, and until when?
Everything except calls and your essentials. It unlocks when the league’s next day starts, at 05:00 unless the person who created the league picked another time (Perfil › Liga › El día cambia a las, Profile › League › Day changes at).
How does asking for time work?
Your plea goes to the whole league at once and the first person to say yes gives you the minutes. If nobody says yes within 10 minutes, it expires. If you get them, a penalty of one third of what you asked for is added straight away; the minutes you use count separately, as always.
How do I change the limit or the punishment?
Propose it in Reglas de la liga (League rules) and put it to a vote. If it passes, it takes effect the following Monday. While a vote is open, you can’t propose another.
My time doesn’t match iOS Settings
That’s normal. KRot doesn’t count your essentials, and iOS reports your time in steps, not minute by minute: your league sees the last step crossed (5-minute steps and, after a certain hour, 15-minute steps). Your “Hoy” (Today) screen does show the fine detail.
The Screen Time permission
Why does KRot need this permission?
To measure your time and lock the phone when you hit the limit. It’s an Apple permission: KRot never sees what you do inside apps.
I want to change my essentials or my apps
In Perfil › Tiempo de uso (Profile › Screen Time) you can change your essentials and the apps you flag. If you see Contar todo el móvil · Falta (Count the whole phone · Missing) there, tap it and select “All apps”.
What happens if I remove the permission?
KRot stops measuring and locking, and your league sees there’s no data from you. After a while without a signal, the league can vote on whether you stay.
The league pass
What is the league pass?
An Apple subscription that one person pays and that unlocks the league for the whole group: standings, locking, pleas and the feed. Without a pass, the league is frozen and you only see your own time.
How do I cancel it?
On your iPhone, in Settings › your name › Subscriptions, at least 24 hours before renewal. It can’t be cancelled from the app. The league keeps the pass until the end of the paid period.
How do I get a refund?
Charges are handled by Apple, so refunds are requested at reportaproblem.apple.com.
I changed iPhone and can’t see my pass
Sign in with the same account and tap Perfil › Pase › Restaurar compras (Profile › Pass › Restore purchases).
Privacy
What does my league see about me?
Your time, rounded down, what you’ve spent in the apps you flagged, your attempts to get past the lock and what you do in the league (votes, pleas, posts). Never what you do inside apps. Full detail in the privacy policy.
Do you sell my data?
No. We don’t sell it or use it for advertising.
Someone in my league is going too far
If someone posts offensive content, harasses others or sets a punishment that isn’t safe, write to soporte@lancelot-project.com with the league name and what happened.