Coming soon to iPhone
Account

Delete your KRot account

K is going down for a very long nap. Here’s how to delete your account, with the app or without it.

K asleep with an eye mask

First things first: if you pay for a league pass, cancel it. Deleting your account doesn’t cancel the subscription, because Apple charges for it. Go to Settings › your name › Subscriptions on your iPhone and cancel the KRot pass.

From the app

The app is in Spanish: the names in bold are what you’ll see on screen.

  1. Open KRot.
  2. Go to the Perfil (Profile) tab.
  3. Scroll down to Cuenta (Account) and tap Borrar cuenta (Delete account).
  4. Confirm. Your account is deleted right away.

There’s no waiting period and it can’t be undone. If you sign in again with Apple or Google, you’ll start from scratch.

Without the app

If you no longer have KRot installed or can’t sign in, write to privacidad@lancelot-project.com with the subject “Delete my account”:

  • Write from the email address you signed in with (your Apple or Google account email).
  • If you chose Hide My Email when signing in with Apple, tell us your name in the league and the name or code of your league, so we can find your account.

We’ll check the account is yours, delete it and let you know. We do it within one month at most, usually much sooner.

What is deleted and what isn’t

Deleted immediately

  • Your account and your Apple or Google sign-in (we also revoke Apple’s access).
  • Your profile: name, form of address, K’s tone and notifications.
  • All your Screen Time data: times, flagged apps and attempts.
  • Your device’s notification identifiers.
  • Your place in the league: you leave it, and the league sees that.

Kept, without your name

  • What happened in the leagues you were in (the feed and the weekly history). Your friends lived it, so it stays, but your name is replaced with “Alguien” (“Someone”).
  • Our provider’s backups, which are deleted automatically within 30 days at most.
  • Purchase records that Apple and RevenueCat must keep under tax law.

If you just want to stop playing with a group, you don’t need to delete anything: in Perfil › Liga › Salir de la liga (Profile › League › Leave league) you leave it and keep your account.

Questions? See the privacy policy or write to soporte@lancelot-project.com.